Refund and Return Policy

Refund and Return Policy – Regalmet International Inc.

At Regalmet International Inc., we are committed to ensuring customer satisfaction for both B2B and B2C customers. Our refund and return policy is designed to be clear, transparent, and fair. We accommodate returns and refunds in the following ways:

1. Customized Work Adjustment

Since we create products based on the customer’s requirements and provided details, if a customer is not satisfied with the product, they can return it to us. We will alter, adjust, or replace it with a new one according to their specifications and resend it at our shipping cost. However, the customer is responsible for the initial dispatch shipping costs.

2. Free Replacement Option

If the product does not meet the customer’s expectations and they wish to keep it, we will create a new one free of cost. In this case, the customer will bear the shipping cost just.

3. Free Replacement in the Next Order

Alternatively, if the customer places a new order, we can include the replacement pieces free of cost in the next shipment.

Key Notes:

  • Return Period: All returns must be initiated within 30 days of receiving the product.
  • Condition: Products must be returned in their original condition unless otherwise agreed upon.
  • Refunds: Refunds will be processed once the returned product is received and inspected.
  • Contact Information:

 

This is our clear and transparent refund and return policy, designed to ensure customer satisfaction at Regalmet International Inc.

 

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